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General – Support & Troubleshooting Guide

This page contains a step-by-step troubleshooting guide for general preparation and common fixes.

1. 🔧 Turning off Windows Security Settings

Send to customer:

https://dl.cheats.red/index.php/s/EiB8Cb4M5xxzo7R
For Windows 11 please also check Exploit, Core and Kernel Protection.

2. 📦 DirectX Download

Send to customer:

1. Download and install: https://www.microsoft.com/en-us/download/details.aspx?id=35
2. Reboot your PC afterward.

3. 🧰 All Runtime Package Download

Send to customer:

1. Download: https://www.techpowerup.com/download/visual-c-redistributable-runtime-package-all-in-one/
2. Unpack the downloaded file to a folder.
3. Run "install_all" as administrator.
4. Restart your PC.

4. 🛠️ Scan SFC / Check System

Send to customer:

1. Open CMD as admin.
2. Run: DISM /Online /Cleanup-Image /RestoreHealth
   - Take a screenshot once it finishes.
3. Run: sfc /scannow
   - Wait until it finishes.
   - Take another screenshot.

5. 🕒 Synchronize Time and Turn UAC Off

Send to customer:

1. Synchronize time in Windows settings. (click it 2x)
2. Disable UAC (search "UAC", set to "Never notify").
3. Restart the PC.
4. Try launching the cheat and the game again.

6. 🔐 General Disabling of Windows Security

Send to customer:

1. Uninstall Programs (if present): Vanguard, Valorant, FACEIT AC, CS, antivirus
2. Disable Defender: Use Sordum DefenderControl
3. Disable Kernel Protection: CMD as admin > bcdedit /set nointegritychecks on
4. Disable Firewall: For both private/public networks
5. Disable UAC: Set slider to "Never notify"
6. Disable Reputation-Based Protection: Turn all off
7. On Win11: Deactivate Kernel Protection if not yet done

7. 📋 Check Hyper-V Requirements

Send to customer:

1. Open CMD as admin
2. Type: systeminfo
3. Scroll to "Hyper-V Requirements"
4. All four should say "Yes"
5. If not, enable Virtualization in BIOS

8. 🧑‍💻 Enable Hyper-V (Windows Home Method)

Send to customer:

1. Open text editor, paste this content:

pushd "%~dp0"
dir /b %SystemRoot%\servicing\Packages\*Hyper-V*.mum >hyper-v.txt
for /f %%i in ('findstr /i . hyper-v.txt 2^>nul') do dism /online /norestart /add-package:"%SystemRoot%\servicing\Packages\%%i"
del hyper-v.txt
Dism /online /enable-feature /featurename:Microsoft-Hyper-V -All /LimitAccess /ALL
pause

2. Save as .bat (e.g., activator.bat)
3. Run as admin, wait, then restart
4. Verify in "Windows Features" if "Hyper-V" options are present

9. 🖥️ Disable HDR and Ensure 100% Scale

Send to customer:

Windows Settings → System → Display
- "Use HDR": Off
- Scale: 100%
This ensures compatibility with overlays.